Frequently Asked Questions
Find answers to common questions about using CheapTix.
Booking & Tickets
How do I receive my tickets?
After purchase, your tickets will be emailed to you immediately. You can also access them through your CheapTix account at any time.
Can I get a refund if I can't attend?
Refund policies vary by event and provider. Please check the specific event's terms and conditions before purchasing.
Are the tickets transferable?
Most tickets can be transferred to another person. You can do this through your CheapTix account or contact our support team for assistance.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, debit cards, and online payment services including PayPal and POLi.
Are there any additional fees?
Any applicable booking fees or service charges will be clearly displayed before you complete your purchase.
Do you offer group discounts?
Yes, many events offer group discounts. Look for the group booking option or contact our support team for assistance.
Account & Security
How do I create an account?
Click the "Sign Up" button in the top right corner and follow the prompts to create your account using your email address.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information and personal data.
What if I forget my password?
Click the "Forgot Password" link on the login page, and we'll send you instructions to reset your password.
Still Have Questions?
Our support team is here to help you with any other questions you might have.
Contact Support